Terms & Conditions
Terms & Conditions
1. Order acceptance for termly payments.
Your place at class will not be confirmed until we receive full payment. We will however, hold your place in any class for 14 days, to allow you time to make the payment. We will endeavour to contact you via e-mail and text before we give your place to another customer. Until this time, we reserve the right to refuse, cancel or reject any order and make a full refund using the same method of payment that was originally made.
2. Refunds & Guarantees for termly payments.
2.1 Money back guarantee
Customers are entitled to a full refund (less a £10 administration fee) if we are notified at least 7 days before the term class start date. Refund will be made in the same method as originally used by the customer. Please note a non-refundable administration fee of £10 will be deducted from any refund.
2.2 Membership Cancellations
After the start date of the class, the customer may be entitled to a pro-rata refund of the remaining money paid for class, at our discretion. Any part of a class that is to be delivered less than 7 days after receiving the request for refund will not be refunded. A non-refundable administration charge of £10 will be deducted from any refund.
2.3 Cancellation of Class
If a class has less than 15 participants signed on at the start of a term, we reserve the right to cancel and refund all monies paid for the class. We will inform all members with as much notice as possible and offer alternative classes where possible.
3. Billing
3.1 Payment schedules
Termly
The customer agrees to provide payment for the class/es before commencement of the term class period. Term payments are for the term dates stated at the time of booking and can not be carried over to the following term. No refunds will be given for classes not attended.
3.2 Bank charges
Customers are responsible for the provision of sufficient funds in their account. Freedom of Dance are not responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.
4. Customer Responsibility
4.1 Contact Information
The customer is responsible for keeping their contact details up to date on their class4kids account or you can email us on info@freedomofdance.co.uk with any amendments. We cannot be held responsible for communication mix-ups as a direct result of the customers failure to update their details.
5. Data Protection
5.1 How we use your data
Your personal information will only be used internally and will never leave the company.
6. Supervision & Delivery of service
6.1 We cannot be held responsible for any class member outside of the specified class times. For anyone under 18, it is their parent or guardians, responsibility to ensure their safety outside of these times.
6.2 We reserve the right to reschedule the time, date or location of a class or. If this happens we will announce the change via a letter or e-mail. It is the responsibility of the customer to regularly check their e-mail in order to keep informed of any changes.
7. General
7.1. By booking onto a class you are certifying that you are fit to undertake exercise. Class members must advise staff of any health issues when booking a class.
7.2 Customers accept responsibility for their state of health and physical condition while the class is being delivered.
7.3 Customers behaviour whilst the class is being delivered must not constitute a security or safety hazard to themselves or others.
7.4 Our liability for damage or loss to Customers' property is strictly limited to any damage or loss suffered as a direct result of the negligence of us or our staff.
7.5 We reserve the right to terminate membership.
8. Modification
8.1 We reserve the right to add, delete, or modify these Terms and Conditions, our class, products, prices and website at any time.
COVID UPDATE
Fees and payment policy
When registering your child for classes you agree to our terms and conditions above.
Our payment policy still stands and if you wish to terminate classes, we require the notice stated above. Fees will still be due if you fail to give advance notice. Please understand that overheads (hall hire, teachers, insurance, and other expenses- such as COVID requirements) still need to be covered. See below for updates but do read our full terms and conditions and the payment policy above. Fees will be invoiced termly as before.
As stated in our previous policy, refunds are not provided for students’ sickness, injury, school trips, holidays etc. This includes Coronavirus. If classes are temporarily cancelled for any reason, we will offer a replacement class instead (in a venue or online) and no refund will be given. If a teacher at Freedom of Dance contracts Coronavirus and has to self- isolate, as well as letting you know, we will try our best to keep classes running. classes will then take place via Zoom until normal classes can recommence.
If lockdown is reintroduced, classes will revert to Zoom immediately. The timetable may adjust slightly to combine some of the separated groups but will roughly be the same. No refunds will be given.
Up to date information and your consent
Please ensure the contact information you have provided Freedom of Dance with when registering your child is up to date so we can contact you if we need to. By sending your child to classes you also agree for us to contact you should we need to regarding a case of coronavirus in your child’s class. By sending your child to class you also consent for us to share your information to Track and Trace if needed.
Any questions concerning the above terms and conditions should be e-mailed (info@freedomofdance.co.uk) to us before booking.